Introduction
Faiz Pharmacy Limited is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, processed and disclosed by https://faizpharmacy.com/. This privacy policy applies to Faiz Pharmacy Limited, its affiliates and website https://faizpharmacy.com/ and any of its associated subdomains. By accessing our service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this privacy policy and our terms & conditions. The website https://faizpharmacy.com/ (“our site”) is not intended for persons under the age of 18(children)and we do not knowingly collect data relating to children. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By providing your express opt-in consent in the form of your electronic acceptance of the declaration under clause 12 of this policy (“Declaration”), you are accepting and consenting to the practices described in this policy.
Information we may collect about you
We may collect and process the following data about you:
a) Information you give us. You may give us information about you by completing the order form on our site, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site. The information you give us may include your name, address, e-mail address and phone number.
b) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
How we collect information about you
We use different methods to collect information from and about you including through:
a) Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- order medication on our site
- create an account on our site
- subscribe to our service
- request marketing to be sent to you
- give us some feedback.
b) Automated technologies or interactions. As you interact with our site, we may automatically collect data about your computer equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Uses made of the information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
a) where we need to perform the contract, we are about to enter into or have entered into with you;
b) where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
c) where we need to comply with a legal or regulatory obligation.
In addition to clause 4, we use information held about you in the following ways:
a) Information you give to us. We will use this information:
i. to assess whether the medication ordered conforms to the prescription
ii. to verify your identity against other mediums we deem relevant for our checks;
iii. to store in our customer database;
iv. to notify you about changes to our service;
v. to provide marketing material about services or medication that may be of interest to you (consent to such material can be withdrawn); and
vi. to ensure that content from our site is presented in the most effective manner for you and for your computer.
b) Information we collect about you. We will use this information:
i. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research and statistical;
ii. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
iii. to allow you to submit orders for medication to us, when you choose to do so; and
iv. as part of our efforts to keep our site safe and secure.
Disclosure of your information
5.1 We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, safety, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, customer feedback, email communication, delivery & courier services and website development and management.
5.2.Whenever we transfer your personal data out of Kenya, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
5.3.We may disclose your name and email address only to third parties who intend to purchase Faiz Pharmacy Limited (or any part thereof), or substantially all of our assets, in which case personal data held by us about our customers will be one of the transferred assets.
5.4.All the data we collect from you in our database is encrypted and are processed in accordance with Kenyan law.
Where we store your personal data
6.1.All information you provide to us is stored on our secure servers.
6.2.Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6.3. https://faizpharmacy.com/ uses an SSL certificate in order to keep user data secure, verify ownership of the website and prevent attackers from creating a fake version of the site. It provides a high degree of security and privacy as SSL encrypts data that is transmitted across the web. This means that anyone who tries to intercept this data will only see a . garbled mix of characters that is nearly impossible to decrypt.
6.4.When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
6.5.Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
Device information
We collect Device Information using the following technologies:
a) Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are small pieces of text sent to your browser by a website you visit.They are a small amount of data generated by a website and saved by your web browser that help that website remember information about your visit such as identifying your browser, providing analytics and remembering information about you such as your language preference or login information, which can both make it easier to visit the site again and make the site more useful to you. We use cookies to enhance the performance and functionality of https://faizpharmacy.com/. We also use cookies, or pieces of code that record your preferences, on our website, but we will ask for your consent to their use when you first visit us. You will be given the option to either accept / enable or reject / disable cookies.
b) Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.C) We also use Google Analytics to help us understand how our customers use https://faizpharmacy.com/
How Google uses your Personal Information
a) Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, m-pesa details, email address, and phone number. This is called Order Information.
b) By Personal Information in this Privacy Policy, we are talking about Device Information, order information and any promotions or email offers you have accepted and agreed to.
How do we use & share your personal information:
- We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
- Additionally, we use this Order Information to:
- Communicate with you.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records for a limited period of time unless and until you ask us to delete this
information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have questions and/or require more information, do not hesitate to contact us on
– telephone: 0114682033
– In-store at Faiz Pharmacy, Nkrumah road, Mombasa CBD, 8.00am – 5.00pm Monday to Friday, Saturdays 8.00am – 12.00pm & Sundays & public holidays closed.
Declaration
I hereby confirm that I have read and understood Faiz Pharmacy Ltd.’s privacy policy above and that I hereby agree and consent to Faiz Pharamcy Ltd.’s using and processing my personal data for the purposes required by Faiz Pharmacy Ltd’s, as set out in Faiz Pharmacy Ltd.’s privacy policy above.